Menu
Reply
  • 1
  • 0
  • 0
billyg39
Joining in
56 Views
Message 1 of 2
Flag for a moderator

substandard service

For a second time since last week we are without a landline believed to be due to an external fault.  We have been told that the earliest an engineer can attend to the fault is next Tues. That is unacceptable and Virgin does not appear to have any provision for dealing with exceptions like this i.e. recognising we have already been seriously inconvenienced and, therefore, justifying better response.

I am not happy with this and will definitely be filing a written complaint. I am also seriously considering going elsewhere for my package.

 

KG

0 Kudos
Reply
  • 14.49K
  • 591
  • 988
Forum Team
Forum Team
31 Views
Message 2 of 2
Flag for a moderator

Re: substandard service

Hi KG

 

Welcome to the Community, I am so sorry to learn about the continued problems you've experienced with your phone service recently.

 

I've located your account to check the appointment and there aren't any earlier ones available at the moment unfortunately.

 

We'd love to hear how the appointment goes and will be here should you need any assistance moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply