For a second time since last week we are without a landline believed to be due to an external fault. We have been told that the earliest an engineer can attend to the fault is next Tues. That is unacceptable and Virgin does not appear to have any provision for dealing with exceptions like this i.e. recognising we have already been seriously inconvenienced and, therefore, justifying better response.
I am not happy with this and will definitely be filing a written complaint. I am also seriously considering going elsewhere for my package.