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refund of line charges whilst out of service

after my previous post I wondered do I have To contact Vm to get a refund after the Landline phone service was out of action or does this happen automatically? can somebody tell me the procedure if its happened to them thanks Buzby 16

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Re: refund of line charges whilst out of service

HI Buzby16


The loss of service credits aren't added automatically so we'd need to speak with you in order to clear security to take a look at calculating the credit.


To do that, you can give our team a call on 150 from any Virgin line or 0345 454 1111 or you can respond to the private message I've sent with the requested information and I'll take a look for you. As you know, you can view the message by clicking the envelope on the top right of this page.


Take care


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