I'm so sorry to learn about the problems you're experiencing with your phone line at the moment.
I've been able to locate your account and run some tests on the line from our end, we're not seeing any issues at the moment. Have you been able to test your handset? Either by trying an alternate handset or your current handset on an alternate line?
the man that installed my virgin didnt test the phone socket to check if it was working, i am not happy and i will be taking my custom somewhere else if this doesnt get sorted also i havent got any of the channels i asked for