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phone rings once then stops

my phone only rings once when receiving calls and then the line goes dead,i have switched phones tried trouble shooting,unplugged the phone completely with the same result. 

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Re: phone rings once then stops

Hi S1aphead


Welcome to the Community, I'm very sorry to hear about the problems you're experiencing with your phone line at the moment. I'd like to take a closer look at this from our end but I've not been able to locate your account unfortunately. 


So I can do that, could you respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of the page. 


Look forward to hearing from you


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