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phone problems

Just had my virgin package installed and i cant make calls from my home phone, when dialled a number it ses number not recognised, i was with bt, do i have to cancel my bt contract first before the phone can work on virgin?
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Re: phone problems

Hi lux70n


Welcome to the Community, I'm so sorry to learn about the problems you're experiencing with your phone line at the moment. 


I've been able to locate your account and take a closer look at this from our end, the line is active so you won't need to contact BT, although we are detecting an issue which we'd like to address.


I've sent you information regarding this in a private message, you can view the message by clicking the purple envelope on the top right of this page. Sorry again for the inconvenience this has caused, we're looking forward to getting it sorted.


Talk soon


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