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sifg286
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phone line not working

My phone seems to have stopped working all together. It was fine at first but after a few weeks it's not working. Anyone had this issue before? Thanks
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JR3
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Re: phone line not working

Mines the same. The phone is live and working however no dial tone. Ive called it from my mobile and it is going straight to answer phone.
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Message 3 of 17
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Re: phone line not working

Hi sifg286,

 

Really sorry to hear that you phone line isn't working.

 

I've had a look at your account and the line state appears to be okay.

 

Try removing the equipment from the power supply and connect a spare phone directly into the master socket if possible.

 

If you do not have a spare phone, it may be worth asking a friend or neighbour if you can briefly test the line with theirs?

 

Let me know how you get on with this,

 

Nat_J


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Re: phone line not working

Hi there JR3,

 

Sorry to hear that you're also experiencing some issues with your phone line.

 

I have checked your account and there does appear to be an issue with the line state.

 

I would, therefore, like to arrange an engineer visit to resolve this for you.

 

I have sent you a private message for us to discuss this further.

 

You can retrieve my message by clicking on the purple envelope icon near the top right corner of the Community page.

 

Hope to hear back from you soon,

 

Nat_J


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Boster
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Re: phone line not working

My landline is the same been without a phone 5 times since mid July service is now a joke am going to see about removing  complete package.

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Message 6 of 17
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Re: phone line not working

I am very sorry to hear this Boster.

 

I can see that we have already arranged for an engineer to visit regarding this fault.

 

I would like to offer my sincere apologies for any inconvenience caused.

 

Let me know if there is anything more I can do to help,

 

Nat_J


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JR3
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Re: phone line not working

I don't have a message from you. Please could you let me know ASAP when this will be resolved as I am now being charged for using my mobile of calls that should be used through my landline. Thank you.
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Message 8 of 17
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Re: phone line not working

Hi JR3,

 

Very sorry about this. I have re-sent the message to you.

 

Thanks again,

 

Nat_J


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sifg286
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Message 9 of 17
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Re: phone line not working

I didn't get any private message either. Not sure where I can get any help. I can't call..obviously.
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Message 10 of 17
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Re: phone line not working

Hi sifg286

 

Sorry to hear about this. To double check, click the purple envelope on the top right of this pageMan Happy

 

I've also re-sent the message this morning, let me know if you're seeing it.

 

Take care

Craig


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