Menu
Reply
iac
Joining in
  • 3
  • 0
  • 0
Registered: ‎24-06-2016
Message 1 of 5 (480 Views)

phone line dead

Hi there,

My Virgin phone line is dead anyone can helps me ?

Please...

Reply
0 Kudos

Accepted Solutions
Forum Team
  • 4.88K
  • 177
  • 377
Registered: ‎04-07-2016
Message 2 of 5 (908 Views)
Helpful Answer
confirmed by iac
Tuesday

Re: phone line dead

Hi iac,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and the network is clear at the moment. Are you able to try another handset in the socket? This is just to make sure the handset isn't causing the fault.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


See where this Helpful Answer was posted

Reply
0 Kudos
Forum Team
  • 11.94K
  • 485
  • 864
Registered: ‎18-12-2012
Message 4 of 5 (872 Views)
Helpful Answer
confirmed by iac
Tuesday

Re: phone line dead

HI Laszlo

 

Thanks for the response and apologies again for the inconvenience you're experiencing with your telephone service.

 

We'd like to arrange for an engineer to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


See where this Helpful Answer was posted

Reply
0 Kudos
Forum Team
  • 11.94K
  • 485
  • 864
Registered: ‎18-12-2012
Message 5 of 5 (843 Views)
Helpful Answer
confirmed by iac
Tuesday

Re: phone line dead

Hi Laszlo

 

Thanks for confirming the appointment, we're looking forward to hearing how it goes and will be here should you need any assistance with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


See where this Helpful Answer was posted

Reply
0 Kudos

All Replies
Forum Team
  • 4.88K
  • 177
  • 377
Registered: ‎04-07-2016
Message 2 of 5 (909 Views)
Helpful Answer
confirmed by iac
Tuesday

Re: phone line dead

Hi iac,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and the network is clear at the moment. Are you able to try another handset in the socket? This is just to make sure the handset isn't causing the fault.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


Reply
0 Kudos
iac
Joining in
  • 3
  • 0
  • 0
Registered: ‎24-06-2016
Message 3 of 5 (465 Views)

Re: phone line dead

Hi Josh,

Thank you for response, I have checked the handset and cables looks like they are fine but the landline still dead only I can hear that is cracking.

Laszlo

Reply
0 Kudos
Forum Team
  • 11.94K
  • 485
  • 864
Registered: ‎18-12-2012
Message 4 of 5 (873 Views)
Helpful Answer
confirmed by iac
Tuesday

Re: phone line dead

HI Laszlo

 

Thanks for the response and apologies again for the inconvenience you're experiencing with your telephone service.

 

We'd like to arrange for an engineer to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos
Forum Team
  • 11.94K
  • 485
  • 864
Registered: ‎18-12-2012
Message 5 of 5 (844 Views)
Helpful Answer
confirmed by iac
Tuesday

Re: phone line dead

Hi Laszlo

 

Thanks for confirming the appointment, we're looking forward to hearing how it goes and will be here should you need any assistance with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos