Menu
Reply
  • 4
  • 0
  • 0
iac
Joining in
1,296 Views
Message 1 of 11
Flag for a moderator

phone line dead

Hi there,

My Virgin phone line is dead anyone can helps me ?

Please...

0 Kudos
Reply

Helpful Answers
  • 8.94K
  • 386
  • 629
Forum Team
Forum Team
2,540 Views
Message 2 of 11
Flag for a moderator
Helpful Answer

Re: phone line dead

Hi iac,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and the network is clear at the moment. Are you able to try another handset in the socket? This is just to make sure the handset isn't causing the fault.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 15.53K
  • 642
  • 1.04K
Forum Team
Forum Team
2,504 Views
Message 4 of 11
Flag for a moderator
Helpful Answer

Re: phone line dead

HI Laszlo

 

Thanks for the response and apologies again for the inconvenience you're experiencing with your telephone service.

 

We'd like to arrange for an engineer to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 15.53K
  • 642
  • 1.04K
Forum Team
Forum Team
2,475 Views
Message 5 of 11
Flag for a moderator
Helpful Answer

Re: phone line dead

Hi Laszlo

 

Thanks for confirming the appointment, we're looking forward to hearing how it goes and will be here should you need any assistance with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply

All Replies
  • 8.94K
  • 386
  • 629
Forum Team
Forum Team
2,541 Views
Message 2 of 11
Flag for a moderator
Helpful Answer

Re: phone line dead

Hi iac,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and the network is clear at the moment. Are you able to try another handset in the socket? This is just to make sure the handset isn't causing the fault.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 4
  • 0
  • 0
iac
Joining in
1,281 Views
Message 3 of 11
Flag for a moderator

Re: phone line dead

Hi Josh,

Thank you for response, I have checked the handset and cables looks like they are fine but the landline still dead only I can hear that is cracking.

Laszlo

0 Kudos
Reply
  • 15.53K
  • 642
  • 1.04K
Forum Team
Forum Team
2,505 Views
Message 4 of 11
Flag for a moderator
Helpful Answer

Re: phone line dead

HI Laszlo

 

Thanks for the response and apologies again for the inconvenience you're experiencing with your telephone service.

 

We'd like to arrange for an engineer to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 15.53K
  • 642
  • 1.04K
Forum Team
Forum Team
2,476 Views
Message 5 of 11
Flag for a moderator
Helpful Answer

Re: phone line dead

Hi Laszlo

 

Thanks for confirming the appointment, we're looking forward to hearing how it goes and will be here should you need any assistance with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 5
  • 0
  • 1
annabianca74
Tuning in
78 Views
Message 6 of 11
Flag for a moderator

Re: phone line dead

LET ME KNOW WHEN YOU GET HELP.BEEN WITHOUT LINE FOR A WEEK!

0 Kudos
Reply
  • 3
  • 0
  • 0
sue-222
Joining in
40 Views
Message 7 of 11
Flag for a moderator

Re: phone line dead

Just went to use my phone and the phone line is dead!! Can someone fix it please? Thanks.

0 Kudos
Reply
  • 3
  • 0
  • 0
sue-222
Joining in
37 Views
Message 8 of 11
Flag for a moderator

Re: phone line dead

Hi, that is terrible, hope you get yours fixed soon.

0 Kudos
Reply
  • 15.53K
  • 642
  • 1.04K
Forum Team
Forum Team
30 Views
Message 9 of 11
Flag for a moderator

Re: phone line dead

Hi sue-222

 

Welcome to the Community, I'm sorry for the problems you're experiencing with your service recently.

 

I've been able to locate your account to take a closer look and run some tests on the line. 

 

We're not detecting any errors from our end at the moment. With that in mind, have you been able to test your handset at all? Either by trying an alternate handset or yours on an alternate line? 

 

We'll talk soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 3
  • 0
  • 0
sue-222
Joining in
25 Views
Message 10 of 11
Flag for a moderator

Re: phone line dead

Hi Craig,

There must have been a problem......but today we have the phone line back.

Thank you.

Sue

0 Kudos
Reply