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iac
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Message 1 of 5 (1,190 Views)

phone line dead

Hi there,

My Virgin phone line is dead anyone can helps me ?

Please...

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Message 2 of 5 (2,328 Views)
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confirmed by iac
‎20-06-2017 14:24

Re: phone line dead

Hi iac,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and the network is clear at the moment. Are you able to try another handset in the socket? This is just to make sure the handset isn't causing the fault.

 

Speak soon Smiley Very Happy

 

Josh


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Message 4 of 5 (2,292 Views)
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confirmed by iac
‎20-06-2017 14:24

Re: phone line dead

HI Laszlo

 

Thanks for the response and apologies again for the inconvenience you're experiencing with your telephone service.

 

We'd like to arrange for an engineer to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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Message 5 of 5 (2,263 Views)
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confirmed by iac
‎20-06-2017 15:01

Re: phone line dead

Hi Laszlo

 

Thanks for confirming the appointment, we're looking forward to hearing how it goes and will be here should you need any assistance with your services moving forward.

 

Take care

Craig


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Forum Team
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Registered: ‎04-07-2016
Message 2 of 5 (2,329 Views)
Helpful Answer
confirmed by iac
‎20-06-2017 14:24

Re: phone line dead

Hi iac,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and the network is clear at the moment. Are you able to try another handset in the socket? This is just to make sure the handset isn't causing the fault.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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iac
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Message 3 of 5 (1,175 Views)

Re: phone line dead

Hi Josh,

Thank you for response, I have checked the handset and cables looks like they are fine but the landline still dead only I can hear that is cracking.

Laszlo

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Message 4 of 5 (2,293 Views)
Helpful Answer
confirmed by iac
‎20-06-2017 14:24

Re: phone line dead

HI Laszlo

 

Thanks for the response and apologies again for the inconvenience you're experiencing with your telephone service.

 

We'd like to arrange for an engineer to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Forum Team
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Registered: ‎18-12-2012
Message 5 of 5 (2,264 Views)
Helpful Answer
confirmed by iac
‎20-06-2017 15:01

Re: phone line dead

Hi Laszlo

 

Thanks for confirming the appointment, we're looking forward to hearing how it goes and will be here should you need any assistance with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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