I've tried another phone in the socket with same result. Ran the check and got an 'inconclusive' result; reran a few minutes ago and got the 99% and stalled... Looks like an engineer call out is the next step - but I'd like someone to confirm.
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your landline. Thanks for verifying that you have tested an alternative phone already.
I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line. Just click the envelope icon at the top right of this page.