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graeme26
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phone line dead

MY phone line is dead and I need an engineer, tried to book one via service status but in freezes at 99%, tried phoning but lines are always engaged.How else can I contact them

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Re: phone line dead

Hi graeme26,

 

Welcome to the community.

 

I have run a test on the line and it's coming back as blocked so can I confirm whether you have tried another handset in the Virgin socket? 

 

Sometimes if the phone is part of a set for example then sometimes one of the phones can incur a fault or may not of been switched off properly and this can block the line so please let me know if you have checked the phone and I'll arrange a technician visit for you.

 

Looking forward to hearing from you.

 

 

 

 

Rose
Forum Team


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