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phone line dead no ringtone or incoming calls

I have run a service status test and got the following message.


Sorry, there's a problem

We're sorry but the test isn't running properly and we need to investigate what went wrong.


I cant call 150 as phone not working. 


Can you please advise



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Re: phone line dead no ringtone or incoming calls

Hi Zobojenks,


Welcome to the community Smiley Happy


I'm sorry to hear you're getting No Dial Tone and unable to carry out the online test fully.


I'll be happy to help get this sorted for you.


I have carried out a line status check here and all looks fine.  Are you still getting No dial Tone today?  If so, let me know and I can help further.  If you can also confirm if you have tested another handset or tested your handset in another line that would be great.


I look forward to hearing from you Smiley Happy

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