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david24
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phone dead

 since 48 hours ago no sound

what should I do thanks?

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Dave_cq
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Re: phone dead

Hi David,

First thing to do is use the Check Service Status (top right of this page) to see whether there is a known fault affecting your area.

If not, then you need to log a call with VM if you have an alternative phone available ... 0345 454 1111.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Re: phone dead

Hello David,

 

Thanks for letting us know about this on the community and I'm sorry to learn that you're without a landline at the moment.

 

I have found your account and I can see that your number has come off the switch so it has been staged over to the relevant department which can take up to 48 hours to resolve.

 

Once this has been investigated you should be able to use your phone as normal but please let me know if you experience any further issues once this is done.

 

Kind regards

Rose
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david24
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Re: phone dead

it is now well past up to 48

more like 72

I am concerned about this.

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Re: phone dead

Sorry to hear this David,

 

I've had a look at this and spoken with the relevant team regarding the issue.

 

They've also advised that this is taking longer than normal to complete and further investigations will therefore be made to get this sorted for you. 

 

I'll certainly get back to you once I receive an update. 

 

Speak soon, 

 

Nat_J

 

 


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Message 8 of 14
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Re: phone dead

Hi again David, 

 

Further to my previous post, I've heard back from the team and they've escalated this over to another department. 

 

You should receive a response from them within 48 hrs, however, most are dealt with within 24 hrs. 

 

I'll keep hold of this for you though and let you know if I receive more information. 

 

Nat_J


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mickhartley
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Message 9 of 14
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Re: phone dead

Hi David

I am having same problem, only not as bad as you.....the cost of using mobile to ring Virgin is ridiculous, and they dont seem to care.

Best of Luck

 


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david24
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Re: phone dead

ive tried another phone

no difference also no sound with this

I am pluging it straight into the wall no extention in use

 

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Dave_cq
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Message 3 of 14
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Re: phone dead

Hi David,

First thing to do is use the Check Service Status (top right of this page) to see whether there is a known fault affecting your area.

If not, then you need to log a call with VM if you have an alternative phone available ... 0345 454 1111.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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david24
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Re: phone dead

Check Service Status no fault
yet my line is still dead called

0345 454 1111.

from pay as you go mobile, not virgin

person did test says no fault in area I will make you an appointment for someone to come out

he then put me on hold after a while he then said I am going to speak to someone about this...I will put you on hold again

he didn't give me an appointment as he said he would when he returned this time he said a fault has been discovered in the area

and this will be fixed it 24 hours when I asked him why the first tests said no fault he said he didn't know why.... and he repeated than it would be fixed

but he now said 24 to 48 hrs adding that last bit on as you can see

this info may help someone who is involved in something similar the call from my pay as you go mobile cost £6.53

it was all I had I am a full time carer on very low income..my wife is seriously ill and we are greatly concerned about not having a phone

thank you I will add more info here soon

thanks

David

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Message 5 of 14
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Re: phone dead

Hello David,

 

Thanks for letting us know about this on the community and I'm sorry to learn that you're without a landline at the moment.

 

I have found your account and I can see that your number has come off the switch so it has been staged over to the relevant department which can take up to 48 hours to resolve.

 

Once this has been investigated you should be able to use your phone as normal but please let me know if you experience any further issues once this is done.

 

Kind regards

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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david24
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Message 6 of 14
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Re: phone dead

it is now well past up to 48

more like 72

I am concerned about this.

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Message 7 of 14
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Re: phone dead

Sorry to hear this David,

 

I've had a look at this and spoken with the relevant team regarding the issue.

 

They've also advised that this is taking longer than normal to complete and further investigations will therefore be made to get this sorted for you. 

 

I'll certainly get back to you once I receive an update. 

 

Speak soon, 

 

Nat_J

 

 


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Message 8 of 14
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Re: phone dead

Hi again David, 

 

Further to my previous post, I've heard back from the team and they've escalated this over to another department. 

 

You should receive a response from them within 48 hrs, however, most are dealt with within 24 hrs. 

 

I'll keep hold of this for you though and let you know if I receive more information. 

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


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mickhartley
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Message 9 of 14
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Re: phone dead

Hi David

I am having same problem, only not as bad as you.....the cost of using mobile to ring Virgin is ridiculous, and they dont seem to care.

Best of Luck

 

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david24
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Message 10 of 14
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Re: phone dead

thanks rose.

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