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rudicus
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phone dead

hi 

similar to the last few posts my phone line is dead,can you maybe check my line as this is the only way i can contact you

thanks

mark

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Forum Team
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Re: phone dead

Hi rudicus,

Welcome to the Community Forum. I'm sorry that your landline isn't working.

I haven't been able to access your account via your Forum details, so I'm unable to run tests on your line at this time. Before we proceed, we will need for you to check your equipment.

 

If the below checks have already been done, we can then run line tests and schedule an engineer to call out to get this fixed for you.

 

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

 

Kind regards,

Terri

Virgin Media Forum Team


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