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5string
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phone dead + no support!

my home phone is dead

online test tool hangs at 99% so cant book engineer online

tried calling support, spoke to advisor, went through initial info then put on hold for 15+ minutes and so gave up as I am paying a mobile call rate for the call

online chat tool doest work

what now to get my phone fixed?

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Forum Team
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Re: phone dead + no support!

Hello 5string,

 

Welcome to the community Smiley Happy

 

I have tested your line and I can confirm there is a fault in your area at the moment.

 

You can find any updates or estimated fix times by visiting our service status checker here.

 

Please let me know if you have any further queries.

 

Kind regards

 

Rose
Forum Team


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