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boablynne6065
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phone crackling,and cant contact virgin

trying everythin to contact virgin media,gettin nowere,phone is crackling and no one can contact us ,in or out,were new to virgin,tried all the turn off ,turn on things ,still no good.

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Re: phone crackling,and cant contact virgin

Hi boablynne6065,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

Are you able to try using a different handset in the socket? This test rules out the equipment as the cause of the fault. If not, I'll arrange for a technician to come out and take a look.

 

Speak soon Smiley Very Happy

 

Josh


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boablynne6065
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Re: phone crackling,and cant contact virgin

hi josh ,tried it m8,still the same,any chance we could get someone out ,thanks

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Re: phone crackling,and cant contact virgin

Hello boablynne6065,

 

Josh_RW is away at the moment so I hope you don't mind if I respond.

 

Thanks for checking your equipment, I'll just send you a private message with appointment times for a technician which you will find if you click on the purple envelope at the top right of the screen.

 

Speak soon.

Rose
Forum Team


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