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GrandadAlan
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pHONE NOT WORKING

My phone has no dialing tone.  My Virgin states 'No Known Problems'.  The chat line does not respond.  Can't call help line because my phone is not working???

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Re: pHONE NOT WORKING

Sorry to hear about this GrandadAlan, 

 

I've located your account and the fault appears to be related to the fault ticket reference F005130872, with a review set for this evening. 

 

I'm very sorry for any inconvenience caused. 

 

The relevant team are on the case to get this resolved ASAP.

 

Nat_J


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GrandadAlan
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Re: pHONE NOT WORKING

Thanks. All working now!
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GrandadAlan
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Re: pHONE NOT WORKING

I ran the self diagnostic test, which got stuck on 99% .  Eventually the 'No Known Problems' updated to 'Problem'

 

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Re: pHONE NOT WORKING

Hi GrandadAlan

 

I'm sorry again for the problems you've experienced with your phone. Just to confirm, are you still experiencing any issues? 

 

If so, we'd love to do what we can to get this resolved.

 

Talk soon

Craig


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