My phone has no dialing tone. My Virgin states 'No Known Problems'. The chat line does not respond. Can't call help line because my phone is not working???
Sorry to hear about this GrandadAlan,
I've located your account and the fault appears to be related to the fault ticket reference F005130872, with a review set for this evening.
I'm very sorry for any inconvenience caused.
The relevant team are on the case to get this resolved ASAP.
Who's who? Find out more about our community members. Good folk to know
I ran the self diagnostic test, which got stuck on 99% . Eventually the 'No Known Problems' updated to 'Problem'
I'm sorry again for the problems you've experienced with your phone. Just to confirm, are you still experiencing any issues?
If so, we'd love to do what we can to get this resolved.
New around here? To find out more about the Community check out our Getting Started guide