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sharronchant1
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overcharging

I am sick of being charged for calls I have not made!!!    118118   £11.00  it was not me and i live alone,   Its not the first time but i can not discuss this with anyone that speaks my Language,   I am partially deaf and speaking to the foreign call staff is no use to me.  My overcharging goes back months i got one call for £30 taken off but WHY does this and How can this happen???

Im looking at changing after 15 years iv had enough

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Re: overcharging

HI Sharonchant1

Welcome to the Community, I'm very sorry for the problems you're experiencing with your telephone service recently. 

You might have a crossed line issue, when you dial your mobile using your home phone is the number you see the one that you recognise? Are you getting any noise, crackling or interference on the line too? 

We're looking forward to hearing from you

Craig


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