Menu
Reply
  • 4
  • 0
  • 0
ragybaby
Joining in
76 Views
Message 1 of 8
Flag for a moderator

no phone

Ive had no house phone for the last 3 days. And no one at virgin have told me anything. Whats going on.
0 Kudos
Reply
  • 2.7K
  • 212
  • 821
Dave_cq
Trouble shooter
71 Views
Message 2 of 8
Flag for a moderator

Re: no phone

Hi and welcome.

Use the 'Check Service Status' facility (top right of this page) to see if there's a known issue affecting your area.  If not and you have access to another phone, contact VM on 0345 454 1111 and report the fault.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
0 Kudos
Reply
  • 5.76K
  • 213
  • 339
Forum Team
Forum Team
66 Views
Message 3 of 8
Flag for a moderator

Re: no phone

Hello ragybaby,

 

Thanks for posting in the community.

 

I have checked your line and it's showing blocked so before I arrange for a technician visit can I just confirm whether you have tried another handset in your Virgin Media socket just to eliminate any equipment fault?

 

Looking forward to hearing from you.

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 4
  • 0
  • 0
ragybaby
Joining in
63 Views
Message 4 of 8
Flag for a moderator

Re: no phone

Yeah ive tried calling in and out going . Thanks
0 Kudos
Reply
  • 5.76K
  • 213
  • 339
Forum Team
Forum Team
60 Views
Message 5 of 8
Flag for a moderator

Re: no phone

Thanks for your reply.

 

I'm assuming calling in to your line is giving you an engaged tone?

 

Your line shows blocked from here so this could be down to your handset, I just need to know whether you have tried removing everything from the Virgin Media sockets and trying a different handset if you have one spare?

 

Speak soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 4
  • 0
  • 0
ragybaby
Joining in
56 Views
Message 6 of 8
Flag for a moderator

Re: no phone

When i ring in there's not even an engaged tone it just goes dead. I bought a new house phone thinking my one had died but the same things happening.
0 Kudos
Reply
  • 5.76K
  • 213
  • 339
Forum Team
Forum Team
50 Views
Message 7 of 8
Flag for a moderator

Re: no phone

Okay thanks for letting me know, I'll just send you a private message with appointment times for a technician which you will find if you click on the purple envelope at the top right of the screen.

 

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 4
  • 0
  • 0
ragybaby
Joining in
48 Views
Message 8 of 8
Flag for a moderator

Re: no phone

Ok thank you.
0 Kudos
Reply