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michal2
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no phone line

I don't have phone line from 2 days.

its not a new line, I have it  longer than two years.

this is second time when it doesn't work in last 6month!

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Re: no phone line

Hi michal2,

Thank you for contacting us via the Community Forum. I'm sorry to hear that you phone line hasn't worked for 2 days. While we endeavour to provide a fault-free service, sometimes problems can develop that interrupt your service. 

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

 

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

 

Kind regards,

Terri

Virgin Media Forum Team

 


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michal2
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Re: no phone line

I have checked everything. phone line doesn't work.

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Re: no phone line

Hi michal2, 

Thanks for letting me know. Please respond to the private message I sent you (click the envelope icon at the top right of page) and send the requested details so that I can arrange an engineer appointment for you.

 

Thank you,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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