We have been without a phone line for a few days now. Today is the first time I've been able to do anything about it so I phoned the helpline which says there are issues with broadband and tv in the area, but doesn't include phone. An online check on the phone was inconclusive. Can anyone help please?
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your phone line at the moment.
I've been able to locate your account and take a closer look at this from our end, we're detecting some problems and I'd like to arrange for a member of the team to come and take a closer look as a result.
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.