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Kane74
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no phone again

for weeks now ive been loosing my phone service thru the day

a few weeks ago I was loosing service in the afternoon for up to 3 or 4 hours

now this week this is the second evening the service is down

I have check the line and line to the house and there is nothing

the service is poor

also the internet speed in the evenings is dropping from 200 mbs down to around 70 or 80mbs

and this is a wired connection

any ideas

thanks stuart

 

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Re: no phone again

Hello Kane74,

 

Thanks for posting and I'm sorry to learn that you're without a landline at the moment.

 

I have checked your line and I'm unable to find any faults at the moment so before I arrange for a technician I would just like to confirm whether you have tried a different handset in the Virgin Media socket?

 

I'll forward your details to our broadband team to check your connection so someone will be in touch soon regarding this.

 

Looking forward to hearing from you.

Rose
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Kane74
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Re: no phone again

Yes I checked line by plugging a different phone into the main phone socket and it's down. Been like this a few weeks but a different times of the day
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Re: no phone again

Thanks for getting back to me to let me know.

 

I'm just going to send you a private message now with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
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