My telephone line has no dial tone and I have done suggested checks, I do not have another phone to contact virgin and there is no chat line operator available
Phones have been down in various places in the last day or so. http://community.virginmedia.com/t5/Virgin-Phone/Elderly-mother-dead-phone-Urgent-help-required-plea...
You can check your service status here: https://my.virginmedia.com/faults/service-status
Chances are there's a fault in the area. My phone is now working, but there is still a fault on the network.