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Juliettelowram
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no dial tone and phone engaged

A virgin business line has no dial tone and when you RIng it get the engaged tone. Tried to call helpline earlier today to resolve but there were high call volumes. Please can you help?
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Re: no dial tone and phone engaged

Sorry to hear this Juliettelowram,

 

I'm unable to locate an active account for you at the moment.

 

Could you send me a private message if possible with the following information so that I can investigate further?:

 

  • Name of the account holder
  • Home address

 

Speak soon,

 

Nat_J


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Juliettelowram
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Re: no dial tone and phone engaged

It seems to have resolved itself now. Thanks for reply n sorry for duplicate post. I realised I'd posted it in the wrong area and couldn't work out how to delete it