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erica1978
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new customer - phone not live

im a new Broadband/Phone customer and i had my self install on Saturday and the broadband all up and running - however i still have no phone. i had a text a week or so ago to say they cant get my old number from my old provider but i was expecting a line to be up and running by now with a new one?  Cant ring Virgin to enquire as no phone!!

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Re: new customer - phone not live

Hi erica1978

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your telephone service.

 

I've located your account and I'd like to arrange for a member of the team to take a closer look, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

 

Look forward to hearing from you and getting this issue resolved. 

Craig


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erica1978
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Re: new customer - phone not live

All working now thanks but with new number disappointingly
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Re: new customer - phone not live

Hi Erica

 

Thanks for taking the time to let me know about this, I'm glad to hear the issue has been resolved. 

 

We'll be here should you need any assistance with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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