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Iain_mack
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my phone isnt working again

can you have a look at my phone please it hasn't been working all week

this is the second time this year this has happened and last time i called the engineer it seemed to fix itself the day before he turned up so i wonder if you can fix it for me this time please

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timedout
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Re: my phone isnt working again

mine has been doing exactly the same thing too.  I have been in touch with Virgin several times and i'm not getting anywhere.  i will be following your comments to see where you get with it.

 

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Cazz22
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Re: my phone isnt working again

I went on website and followed instructions, got quick response engineer coming on Thursday xx
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Iain_mack
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Re: my phone isnt working again

yeah i looked the test says my phone is ok lol it doesn't work!
i tried to book an engineer but they are only friday sat and sunday and im away then
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Re: my phone isnt working again

Hi Iain_mack, 

 

Sorry to hear about the fault experienced. :/ 

 

I've had a look at the line state and this is currently showing as active. 

 

Have you tried disconnecting the handset from the socket and/or tested different equipment at all?

 

Hope to hear back from you soon, 

 

Nat_J


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Re: my phone isnt working again

Sorry to hear that you're also having trouble with your service timedout, 

 

I've located your account and I can see that an engineer appointment has been arranged to resolve this for you. 

 

*Remember that someone of the age of 18+ would need to be in attendance for the full duration of the visit.

 

Let me know if I can help with anything more, Smiley Happy

 

Nat_J

 

 


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Iain_mack
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Re: my phone isnt working again

Hi thanks for replying

yes ive tried a different handset i had the same problem a while ago and it seemed to just fix itself before the engineer turned up

I haven't booked a engineer this time yet but you say you can see one is booked so i don't know when he is even coming, as i said in a previous post i did look at booking one but i could only book for friday saturday or sunday and we are away then!!

could you let me know what is happening please, i would phone 150 but my phone isn't working

 

Iain

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Re: my phone isnt working again

Hi Iain_mack,

 

Thanks for getting back to us.

 

I've checked the account and I can see the appointment has been cancelled. I can arrange another appointment on a more suitable day, if you'd like?

 

Speak soon Smiley Very Happy

 

Josh


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Re: my phone isnt working again

yes please

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Re: my phone isnt working again

Hi Iain,

 

Thanks for getting back to me.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


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