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junebee1
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my phone is showing the message no line and has no dialing tone

phone has not been working for over a week but as I was away on holiday last week I thought it might have corrected itself, but it is still saying no line and there is no dialing tone.

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Re: my phone is showing the message no line and has no dialing tone

Hello junebee1,

 

Thanks for letting us know about this on the community.

 

I have tested the line and I'm unable to find any fault in the area which could be causing this so can I just confirm whether you have tested/replaced the handset in the Virgin socket to eliminate any equipment fault?

 

Looking forward to hearing from you

Rose
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junebee1
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Re: my phone is showing the message no line and has no dialing tone

Had to arrange for an engineer to come out and he discovered that a wire had snapped in the junction box . He then fixed it and rechecked the line to make sure it was working. Considering that the line was installed 21 years ago that is not bad for wear and tear.

 

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Re: my phone is showing the message no line and has no dialing tone

Thanks for letting me know about this and I'm really pleased to hear it's resolved.

 

If you need anything else just pop us a message on the forum Smiley Happy

 

All the best

Rose
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