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adityak77
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master socket issues

hi

my VM master socket seems to be damaged. However even after disconnecting my telephone cable from the box, I can still ring my landline ( ofcourse the box does nt ring).

 

Does VM replace a damaged master socket ( could be dmamaged)  which is inside the property.

Thanks,

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adityak77
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Message 2 of 13
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Re: master socket issues

Also on the VM service status page It shows   Phone - No known issues 

 

But there is a def issue inside the master socket as I can see its oxidised and cables may have been cut inside.

 

 

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Superuser
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Message 3 of 13
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Re: master socket issues

The status page is for area issues not individual problems






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adityak77
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Re: master socket issues

so i need to wait for the Engineer to turn up and have a look.

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Superuser
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Re: master socket issues

unless virgin media have any stocks of crystal balls left you'll need a engineer to look at it and fix it.
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adityak77
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Message 6 of 13
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Re: master socket issues

do they replace the master sockets if faulty or damaged!

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Superuser
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Message 7 of 13
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Re: master socket issues

if the fault is found it will be repaired. if it needs parts they will replace the damaged parts. If the fault is on your own hardware though they will charge for the call out so test with another phone first.
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adityak77
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Message 8 of 13
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Re: master socket issues

i have tested with another phone. And the line is only ringing inspite  of having disconnected the cable from the master socket

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Superuser
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Message 9 of 13
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Re: master socket issues

do you have any other sockets or extentions in the house?
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adityak77
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Re: master socket issues

no i dont

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