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martin02890
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landline - ringtone not working - can dial out

Landline not working properly.  A friend tried ringing me Thursday nite and it just kept ringing - she text me and then I lifted phone and we connected.  I can make calls out ok as well.  I have checked ringers on both my landline phones and they are turned on.  Any help?

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Re: landline - ringtone not working - can dial out

HI Martin02890

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your home phone recently.

 

I've been able to locate your account to run some tests on the line and we're not detecting any errors. Have you been able to test your handset at all? By trying an alternate handset on your line or your handset on an alternate line?

 

If we're able to eliminate your equipment from what's potentially causing this issue, we'll arrange for a member of the team to come and take a look as soon as possible.

 

Look forward to hearing from you

Craig


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