hi, I can receive calls on my landline but cant phone out- the line is dead, no dial tone. I thought it was my handset so I bought a new one but same problem. The new handset says " check the line". The online virgin diagnostic tells me there is no fault on the the line. Any ideas please?
Welcome to the Community, I'm sorry for the problems with your telephone service at the moment.
I've taken a closer look at this and I'd like to arrange for an engineer to come and take a closer look, if you're available? I've sent you information regarding an appointment in a private message, which you can view by clicking the envelope on the top right of this page.