I do wish to go back to virgin as the customer service on Sye is even worse than yours! I tried phoning yesterday and after 20 minutes was put on hold and then cut off. I am a senior citizen and need the phone to ring for oxygen.
That's okay, I have spoke to our customer service team and unfortunately they have advised me that the number has already been exported so you would need to contact sky to request the number to be returned back to Virgin.
Apologies for this but hopefully this can be processed as quickly as possible for you to have a working telephone line.
Hi thanks for the speedy reply..A true Rose in a sea of thorns!lol. I have phoned on that number and was in a queue for 20 minutes (it said) then I spoke to someone who said hold on I ll speak to an engineer so he went away and I listened to adverts for a further eternity. At this point my mobile(which I rarely use and had topped up pay as u go for just such an occasion) ran out of credit so it cost £10 plus another 5 when I added again and rang back.The second time everything seemed to be going well till I got a list of options none of which were relevant and then it said because you havent picked an option we are cutting you off!
Very sorry you were unable to get through. Did this happen when calling our team? When I spoke to our customer service department they advised me that the number has already been exported so you would need to contact Sky to request the number be brought back to us. I'm unsure of this number but it would be the same one you rang when you requested to sign up. Please let me know how you get on with this.
If you're unable to get through to their call centre then I would recommend emailing them on their contacts page so they can look into this for you and possibly even call you back if they offer that type of service.
It's certainly worth a try, they might even have live chat available through their website which would be quicker for you.