Welcome to the Community, I'm very sorry for the problems you're experiencing with your telephone service recently.
I've located your account to run some tests on the line and we're not detected any errors, have you been able to test the handset at all? By trying an alternate handset or yours on an alternate line?
We'll talk soon
New around here? To find out more about the Community check out our Getting Started guide
Just checking in to see how your services have been since your post?
If you're still experiencing issues, get in touch and we'll do what we can to help.
Apologies again for the inconvenience caused