our landline is still not working - an engineer came out yesterday and said there was a network fault but I can't see this when I log in to check service status. It hasn't worked for at least 11 days now. There is no dial tone when trying to make outgoing calls and the phone says 'check phone line'. For incoming calls it goes straight to a voicemail however we can't get the messages when we don't have a phone line!
Welcome to the Community, I'm sorry for the problems you've been experiencing with your telephone service recently.
I've located your account to check the notes from the engineer who visited and can see that a considerable amount of work was done. He has staged the ticket to our network team for some equipment to be looked at in more detail and a member of the team will be in touch with you as soon as there's more information available regarding this.
Apologies again for the inconvenience caused, we'd love to hear how it goes and I'll be here should you need any assistance moving forward.
Hi Craig, any news on this from the network team? The engineer on Monday said 24-48 hours but we still have no ability to make or receive calls... haven't heard from the team yet but how will they get in touch to let us know? Do they have a mobile number to contact us on or will they email to get in touch? thanks
Thanks Nat_j the check phone line message went for a brief moment but when I tried to make a call there was a funny alarm tone. Then I put it down to try again and it is back to the check phone line message. When I try to call the land line it is still going straight to voice mail...