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KatharineH1970
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landline not working. Virgin please fix

For two days now my landline has not been working. I cannot dial out or receive calls. All phones work and are plugged In. One of the phone screens says 'check the line cord'. Virgin please could an engineer check my line and potentially any box on the street which our phone line feeds into to find out where the problem is? Obviously I can't call Virgin as phone line not working!
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Re: landline not working. Virgin please fix

Hi KatharineH1970,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've located your account and I can't see any issues from this end. Are you able to try another handset in the socket? This is just to make sure the equipment isn't causing the problem.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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KatharineH1970
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Re: landline not working. Virgin please fix

Hi Josh
Thanks for your response. All three handsets are working but have no dial tone.
Katharine
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Re: landline not working. Virgin please fix

Hi Katharine,

 

Thanks for checking that for me!

 

I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh

 


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