My installation was 2 months ago but I've only just managed to find out my landline number. Dialling out there is no dial tone (have tried socket 1 and socket 2 on the router) and dialling in goes to voicemail after a few rings. Tried the fault finder and it didn't pick up any faults?
Welcome to the Community, we usually recommend that you create your own thread so we can be sure to keep on top of the issues you're reporting although I'd really like to take a closer look at this for you.
I've been able to locate your account and run some tests on the line from our end for you, we're seeing no problems with the line from our end.
Have you been able to test your handset at all? By trying an alternate handset or yours on an alternate line?
Hi, just the same symptoms. No dial tone or side tone, and when the phone rings, I can hear it ringing in the handset, but can't answer it.
given the number of posts, this appears to be a recognised fault - grateful if you could source an engineer visit as ALSO neither of my 2 V6 boxes wake from standby from time time without switching off all power, and one of them occasionally starts with a very 'snowy' picture and no sound requiring a restart.
Also posted in the 'won't wake from standby' thread.
Withiut a working phone line I don't know how else to report these faults.
I've located your account and I'm not seeing any obvious fault via the line state at the moment.
Have you tried disconnecting/reconnecting the handset from the socket and/or tested different equipment at all?
In regards to V6, I've checked the levels for one of the set top boxes and I'm not seeing any level issues at present. The other, however, is set to standby. Was this set manually or completed via the power saving setting?