Thanks for the help Josh, i will have to do this anyway as the engineer will need access to the socket regardless but i will make the appointment, if i don't do it for a few days its because i am " re-arranging " my living room !!!
I had virgin installed today in my new home. Laptop and tv is ok, but no landline signal. The phone isn't faulty as I was using it yesterday in my previous home. I ran the diagnostic online and it found no fault but my landline is not working. Can anyone help? Thank you, Rich.
ps. False alarm. An hour later and it's now working.