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pgcrosby
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land line

My land line has not been working since July. I'm told a new cable needs to be installed and when I ring up about it I cannot get a date as to when this will happen. what can I do to speed this matter up?

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Superuser
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Re: land line

If it is a straight re-pull from the cabinet to your house this should not take more than 2-3 weeks to organize. What does cause hold-ups is where the underground ducting has been damaged in some way & needs to be excavated. Local authorities are notoriously slow in issuing telecoms work permits, some taking months rather than weeks. Are you aware if this is the case?

Hopefully a member of the staff Forum Team here can chase this for you.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
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Re: land line

Hello pgcrosby,

 

Welcome to the community and I'm very sorry to hear you've been experiencing ongoing issues with your telephone line.

 

I have been able to locate your account and I can see this is a construction issue so as nodrogd has mentioned they need authorisation from the local authority before they're able to complete the work which can take around 6-8 weeks depending on how quickly they respond. I'm very sorry this is leaving you without a working telephone line but when I have any further updates I'll be in touch.

 

Kind regards

 

 

 

 

 

Rose
Forum Team


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