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ymb1010
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keep getting engaged tone when ringing virgin

i am getting engaged tone when ringing from my landline in ts6 area

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Forum Team
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Re: keep getting engaged tone when ringing virgin

Sorry to hear this ymb1010, 

 

Are you having trouble calling any other numbers or with receiving calls at all?

 

Speak soon, 

 

Nat_J


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backtothefuture
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Message 3 of 7
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Re: keep getting engaged tone when ringing virgin

Is this just calling them on 150 or also on their 0800 and 0345 numbers ?

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ymb1010
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Re: keep getting engaged tone when ringing virgin

ok with other numbers and receiving calls ok

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ymb1010
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Re: keep getting engaged tone when ringing virgin

just 150

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backtothefuture
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Message 6 of 7
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Re: keep getting engaged tone when ringing virgin

Maybe just a temporary issue then.

As long as you can still make/receive calls I would just wait for someone from Virgin to come back to you.  I assume there aren't any known issue showing at the moment when you login to your Virgin Media account ?

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Re: keep getting engaged tone when ringing virgin

Hi ymb1010

 

I'm sorry for the problems you're experiencing with calling our team, are you also experiencing this issue when trying to dial 151 from your home phone? 

 

Look forward to hearing from you

Craig


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