Thanks for getting back to us, are you able to check again if you have any messages before I request that voicemail is reset?
As for the number, are you able to dial it from any other line? I don't want to test from our end in case we disturb anyone! If you've been able to test this from another line, was that a Virgin landline or something else?
Thanks for the update, apologies again for the inconvenience this is causing.
I've requested our back office team take a closer look at this and a potential solution could be to reset the voicemail, like the last time this issue occurred, although a member of the team will be in touch to discuss once they'e been able to take a look.