Welcome to the Community, I'm sorry for the delay in getting your services installed recently. I've not been able to accurately locate your account to take a closer look at your account from our end.
If you'd like me to check if there's an earlier slot available, just respond to the private message I've sent with the requested information. It's worth mentioning that if you are self installing your equipment, I won't be able to help to bring that forward.
You can view the message by clicking the envelope on the top right of this page.