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meggawitch
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how do i contact you

Landline not working since Tues 7th feb. Am i hell going to phone from my mobile !!
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Re: how do i contact you

Thanks for responding meggawitch,

 

I'm sorry to hear that this hasn't worked.

 

I've double checked the line state and it does appear that we'd need to arrange an engineer visit for you to investigate this further.

 

I've sent you a private message so that we can get this booked in.

 

Speak to you soon,

 

Nat_J


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Re: how do i contact you

Really sorry to hear about the loss of service experienced meggawitch,

 

I'm more than happy to help with any queries that you may have.

 

I've located your account and the line state is showing as active. Are you receiving a dial tone at all?

 

It may be worth disconnecting/reconnecting the handset from the socket and also testing different equipment.

 

Hope to hear back from you soon,

 

Nat_J


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meggawitch
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Re: how do i contact you

Hi thank you for your reply. I have tried all that you have suggested and still no service. When I try to dial out there is no dial tone, it sounds like other party online has not replaced their handset. I have even spoke and get an echo back. Going to buy a new phone tomorrow. I have had this problem before with Virgin,was told if they sent out an engineer and the fault was my phone I would be charged for the call out . I got a new phone and still had the problem so it cost me anyway.

No service since Tuesday and I bet I will still have line rental to pay. Getting to the stage where I am thinking of having all taken out and reconnecting my free view box and only having broadband and using my mobile instead of a landline.

Thank you again for your help ,

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Re: how do i contact you

Thanks for responding meggawitch,

 

I'm sorry to hear that this hasn't worked.

 

I've double checked the line state and it does appear that we'd need to arrange an engineer visit for you to investigate this further.

 

I've sent you a private message so that we can get this booked in.

 

Speak to you soon,

 

Nat_J


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Aprilspring9
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Re: how do i contact you

I am not happy that there is a link broken and I cannot contact you directly.  I have to contact you because my phone has never worked since I joined you.  An engineer has been out and the phone worked that day and never again.

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