unable to use phone cannot receive incomming calls even bought a new phone as thought the other one was broken
Thanks for posting in the community and I'm sorry to learn that you're unable to use your landline at the moment.
I have tested your line and I'm unable to find any faults in the area which could be causing this so I would like to arrange for a technician to take a look at this for you.
I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.
Speak to you soon
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