Menu
Reply
  • 3
  • 0
  • 0
dinesh_g10
Joining in
118 Views
Message 1 of 4
Flag for a moderator

home phone

my home phone since join its not working but internet working. and virgin has charge me for my phone line which is dead. how i can solve this problem please help me

0 Kudos
Reply
  • 3.92K
  • 918
  • 1.73K
Superuser
Superuser
102 Views
Message 2 of 4
Flag for a moderator

Re: home phone

Hi dinesh_g10,

 

I trust you have checked that it is not your handset itself at fault?

Web-chat may be able to help: Help and Support - Contact Us > Phone > Service fault > Chat online.

Report the fault with your phone and ask that your bill be amended accordingly if the error is found to be with Virgin.

The advisors are often busy though so you may not get connected straight away.
(Keep the page open and just refresh it every few minutes).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png
  • 7.14K
  • 231
  • 524
Forum Team
Forum Team
72 Views
Message 3 of 4
Flag for a moderator

Re: home phone

Hi dinesh_g10,

 

Welcome to the Community Forum, I'm sorry to hear that your landline isn't working. Thank you for letting us know that your broadband service is working. It's great to see that AlexKid was able to provide assistance and direct to our Web Chat option, which is helpful when you aren't able to ring in to let us know there's a problem with your service. 

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

 

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the purple envelope at the top right of this page. 

 

Thanks,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 7.14K
  • 231
  • 524
Forum Team
Forum Team
62 Views
Message 4 of 4
Flag for a moderator

Re: home phone

Hi dinesh_g10,

I'm checking back with you about the issue you reported with your phone line, as I haven't received a response from you yet.

If you are still having problems with your phone line and would like for me to look into this further, please let me know.

Many thanks,


 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply