Thank you for your post on the Community Forum. I'm sorry to hear that your landline is not working again and that you have previously had problems with you Virgin Media services. I can certainly look into this for you.
I have been able to access your account via your Forum details and run testing to your equipment and can see issues not only with your landline, but with your TV and internet equipment as well.
I need to take further details from you in order to get this sorted out for you, so I will send you a private message. Just check the red envelope at the top left of this page.
Also I want to check if you have registered for our SmartCall app. You can use SmartCall via your WiFi connection on your mobile phone as long as you are subscribing to one of our Talk plans. Calls to Virgin Media on 150 via the SmartCall app are free, so wouldn't cost you to ring us when there's a problem with your landline.