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dcwhitworth
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faulty phoneline and i can't contact virgin for help.

there seems to be a fault on my landline phone,I'm unable to make or receive calls.

i tried the status check, and received the following message....

[Please call us and we'll get your problem sorted as soon as possible

Call us on 150 from your Virgin Media home phone, or on 0333 000 3101 from any other phone. You won't have to spend ages explaining your problem - if you call from your Virgin Media phone, we'll identify you automatically and fast track you to someone who can help. If you call from another phone, you'll be prompted to input your details first.]

however, i am unable to call from the home line.and i don't have a mobile phone.

any help,would be really appreciated.

thank you

 

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Re: faulty phoneline and i can't contact virgin for help.

Hi there dcwhitworth,

 

Really sorry to hear about the fault experienced.

 

I've had a look into this and the line state indicates an issue within the area.

 

I've also checked this over with Networks and this has been raised with them as a priority.

 

The review for this is currently set for 6PM today.

 

More information for this should be available for you to view online soon via our Service Status.

 

Many thanks,

 

Nat_J

 

 


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dcwhitworth
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Re: faulty phoneline and i can't contact virgin for help.

thank you very much for your help Nat_J

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polly2211
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Re: faulty phoneline and i can't contact virgin for help.

I find myself in exactly the same situation, however for the last 24 hours we've had no tv or internet either! Now our internet has returned so I go on the website to try and report the fault with our landline and apparently Virgin are making some essential changes, great! What next? will I receive and sort of refund without having to chase for it as I have on previous occasions?

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Re: faulty phoneline and i can't contact virgin for help.

Sorry to hear you're also experiencing trouble here polly2211,

 

I've had a look into this and this has been raised on the system under the fault reference F005075571, with a review set for this evening.

 

I've sent you a private message so that we can chat some more about this.

 

Speak to you soon,

 

Nat_J


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