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felipo
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faulty phone landline

I'm having problems with my virgin landline. I can't make calls out  and people say when they try me I'm engaged. Can you help. Most important

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Re: faulty phone landline

Hello felipo,

 

Welcome to the community and I'm sorry to learn you're experiencing issues with your telephone line.

 

I would like to take a look into this for you but I will need to gain access to your account so if you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.

 

Talk to you soon

Rose
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Re: faulty phone landline

Hello again felipo,

 

Thanks for providing me with your details I was able to locate your account to run a test and I'm unable to find a fault so can I just confirm how many phones you have plugged into the Virgin sockets? If it's more than one would you be able to unplug everything and plug in just the one in case one of the handsets is causing the line to be blocked.

 

Speak soon

Rose
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felipo
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Re: faulty phone landline

Seems to be working OK, now. Thanks

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