Welcome to the Community Forum and thanks for your post. It's great to see new faces here. I'm sorry to hear that there is a problem to report with a Virgin Media phone line.
You can report the line problem by either calling in on 150 (free from a Virgin Media landline/mobile) or 0345 454 1111 (from any other phone), taking option 2 and then option 4 or send me the details here.
I'll send you a private message requesting further details, if you would like for me to look into this. Just check the blue envelope at the top right of this page.
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