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newcustomer2015
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engineer visit

HI, booked an  engineer for a morning appointment and got a text confirmation, but he didn't turn up. A different engineer came at 5.30pm but it was too dark for him to drill a hole in the outside wall, especially as when the original installation took place they damaged the brickwork.

Now I am told I will have to pay £99 to book an engineer again - can this be right?

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Re: engineer visit

Hi newcustomer2015,

 

Welcome and thanks for posting your query.

 

I've had a look on the account and can see this engineer visit was to move the omni box. These are called special service requests and this particular request is chargeable. I would recommend calling our customer service team on 0345 454 1111 to discuss this further.

 

Hope this helps.

 

Kind regards

Stephen_B
Community Moderator

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