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faizanm93
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cant receive incoming calls (landline)

I had a virgin media installation on the 16th of march for broadband and phone. the internet connection works fine. outgoing calls can be made. only incoming calls arent possible. when ringing the landline number the call fails. i have tried three different phones to test the line. how should i proceed in fixing this? 

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faizanm93
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Re: cant receive incoming calls (landline)

the problem is resolved as of this morning. thank you for your help. 

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Re: cant receive incoming calls (landline)

Hi faizanm93,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you are unable to receive calls right now.  I can see you have an engineer calling round to get this fixed which is fab to see.  Please keep me posted on how you get on, I'm here to help if you need me.

All the best,  

Collette Smiley Happy


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faizanm93
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Re: cant receive incoming calls (landline)

hi, thanks for the reply!

the engineer came around today and ran a few diagnostics with his equipment. he then contacted the head office to get in touch with BT. i am not aware of the progress thus far. virgin then contacted me regarding the outcome of the visit and i described what i have told you so they have set up another visit on monday morning.

hopefully this will resolve within the next few days

 

regards

 

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Re: cant receive incoming calls (landline)

Hi faizanm93

 

Thanks for taking the time to let us know about this, I'm sorry we weren't able to get it resolved right away.

 

I'd love to hear how it goes on Monday and we'll be here if you need any assistance moving forward.

 

Take care

Craig


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faizanm93
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Re: cant receive incoming calls (landline)

the problem is resolved as of this morning. thank you for your help. 

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Re: cant receive incoming calls (landline)

Excellent news, thanks for taking the time to let us know faizanm93

 

If you need any assistance moving forward you know where to find usMan Happy

 

Take care

Craig


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