Home Phone
Help with your Virgin Phone line
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Home Phone not ringing

We are still on the old style copper cable phone line as we have more than one phone socket apparently that means we can’t be switched over to the new internet type.I realised that the landline phone had not rung for a few days and when I tested it f...

TIM_T by Tuning in
  • 470 Views
  • 6 replies
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No phones compatible with our VM Hub

None of the phones we have tried are compatible with the Hub. The ones we have tried are all modern (some almost new). Even the emergency back-up phone installed by the VM technician will NOT connect. Any ideas if there is a way of telling which phon...

Ginger1 by Joining in
  • 595 Views
  • 6 replies
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Resolved! Digital Switchover

We were switched to digital last year and everything was working fine until around the 15th September 23. Since then my very elderly mother has not been able to ring my landline, we got the BT engineer out to her and they have said it's down to VM ma...

lyntats by Joining in
  • 846 Views
  • 11 replies
  • 0 kudos

360 box phone attachment

Hi i have been using my new 360 router now for over a month. I have a tv and phone package and can't seem to use my phone..... On further inspection i haven't switched my phone line from my old EE wall box to the modem....Here's the problem! I can't ...

Robbo7 by Joining in
  • 204 Views
  • 2 replies
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No dial tone can't make receive calls

Can anyone advise, not been able to make or receive calls on land line for 2 days,  status report says no issues in postcode and support lines are to busy so advise to follow help guides which I have.Would just like a line test completed.

Resolved! Telephone Bill Has Calls I've Never Made

My most recent phone bill shows calls to numbers that I've never made. I live alone and no one else has access to my home phone. One number appears that I did call but it shows the call as having been made on the 6th September but I never even knew t...

JohnR69 by Tuning in
  • 250 Views
  • 1 replies
  • 0 kudos

Spoofed caller id scam

I got a call today someone pretending to be from Virgin Media.  they spoofed someone's actual phone number can Virgin Media do anything to stop this happening. I actually called the number to see who it actually was an it was an elderly gentleman who...

08000521251 calls

For several weeks I've been getting calls from this number, sometimes more than once a day. I understand they are from VM marketing. I have now answered twice and each time the call has been terminated after a short time. So what is the point? Can th...

MrMond1 by Joining in
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  • 0 replies
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No dial tone

I have no dial tone on my landline and am unable to dial out.  I tried a different phone and it was the same.  I am able to receive calls though.   The online checker sayas there are no issues knownthanks