Four days without the home phone. No dialling tone, I have done the checks suggested on the help page. Used the phone number to report a fault, which does not let you report the fault but suggests you hang up and call back in ten minutes. We tried th...
Didn't realise I needed one until I tried to plug a new phone into the wall socket. A friend told me that I now need an adapter that plugs into the hub before I can use the phone, is this correct and how do I get one
I'm on my 9th call to get mums phone switched back on.The line was cancelled on Tuesday, probably as part of the digital switchover, but without any warning.We had an engineer visit on Wednesday morning who replaced the router but said we needed to c...
As per Subject. Every incoming call affected, but Caller ID works so I then have to ring back.
My mum who is 85 has a problem with her landline not ringing out when it’s called. I have tried a different handset and the issue is the same. I can hear the ring tone on my mobile and if I answer the landline when I ring the number on my mobile it c...
No dialling tone for over four hours. Virgin say there are no current problems in my area. I have tried all recommended steps but to no avail. I still cannot make or receive calls
Hi, My landline has suddenly stopped working. There is no dial tone and nothing happens when I try to make an outward call, except that the buttons beep as usual when pressed. The recipient gets no call or even missed call.When somebody tries to call...
Hi - no dial tone, can't make or receive calls.Checked cables, changed phones with no joy.Can you help please? Tnanks
About 1.5 years ago, I was sent an adaptor for the landline and the leaflet said I’d be contacted when I needed to do something with it. I never heard any more. I have tried plugging it in the hub but it doesn’t work. Is this because whatever it is h...
87 year old with landline and no mobile phone. What happens if internet goes down and he needs to call in an emergency. He says he hasn’t received any correspondence but I have received a text on his behalf as I am down as a contact for him.
