Community FAQ
Home Phone
Help with your Virgin Phone line
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Voicemail not working

I have seen many forum reports on this subject, but the solution is not shown, only that someone has solved the issue.My landline keeps ringing and voicemail does not cut in. If i dial 1571 I get the voicemail menu, but that is no good if it does not...

John127 by • Tuning in
  • 271 Views
  • 1 replies
  • 0 kudos

Landline cant dial out, but can receive calls.

For the last few days our home phone has been able to receive calls, but when trying to make them gets a busy message on the handset and engaged beep.the diagnostics all say no issues with tv, broadband and phone.any ideas. thanks

Resolved! Landline fault reported

Our landline is not working. The phone reports a "line fault". This was tested by Virgin and confirmed.  They said an engineer would need to come out.  However I could not book a time slot as my mobile timed out while waiting to do this.  Can I pleas...

BobCee by • Joining in
  • 306 Views
  • 1 replies
  • 0 kudos

Which calendar do VM use?

On Saturday 28th October VM sent a text telling me to perform the phone switchover ".. tomorrow, October 30th, after 9am..".It hardly takes a genius to spot the error!Maybe it's all the agents they use located in far-flung countries that have difficu...

Change Engineer Appointment - Landline Switchover

VM have sent me SMS with an engineer appointment for 1 Nov to see up the landline switchover. Not suitable date. Cannot find ways to change appointment. None of the potential links provided work. Called 150 but just went round in circles. Tried onlin...

Mykat by • Tuning in
  • 248 Views
  • 2 replies
  • 0 kudos

Resolved! changes to home phone

Dear TeamThanks for this.  I'm puzzled:  I thought our land line was already fibre cable, installed by C&W years ago, then taken over by NTL and in turn now owned and run by Virgin. We've been getting our phone service along with broadband and tv.  C...

fulano by • Tuning in
  • 645 Views
  • 8 replies
  • 0 kudos

Fibrephone switchover - check phone line

I have followed the instructions to switch, but have no call tone.  Phone say "check phone line".  I have a Hub 3 and note there is no green phone symbol lit.  I have powered off and on.  I have called Virgin twice - on both occasions when testing th...

PBird16 by • Settling in
  • 327 Views
  • 4 replies
  • 0 kudos

Landline

My Landline phone has gone dead - out and incoming calls Search at Virgin indicates no issues in  my areaHelp!

johng01 by • On our wavelength
  • 432 Views
  • 8 replies
  • 0 kudos

No Incoming Calls

I have no incoming Calls but have dial tone and can make a call. Why? Thanks

Postkj by • Tuning in
  • 309 Views
  • 4 replies
  • 0 kudos
Most Kudos today
See all-time totals
Top